I.A.R.T. Shipping and Charging

"I know you've heard it all before, but the presentation of your material is a credit to yourself and staff. I confidently look forward to many more transactions in the future as i now feel compelled to support IART, not only because of the information available, but also because of your noble customer service. Much Appreciated." Scott Wheeler

NOTE: We bill credit cards in Canadian dollars (shown in red). Approximate USA dollar equivalents included below, based on the exchange rate of 1.5. For an exact exchange rate "of the day" visit http://www.bankofcanada.ca/en/rates/exchange.html Contact us in advance if forwarding a US check since the exchange rate of the day may not reflect the amount you need to send. Unless otherwise noted, books are hardcover with printing on spine. There are no graphics on the front of I.A.R.T. published books; graphics below are shown for icon image purposes only. Because of easy access to copy files, we do not accept returns on CDs. NOTIFICATION OF YOUR ORDER IS SENT WITHIN 24 HOURS OF SUBMISSION.

Earn Reward Points: Spend $1,000 (excluding shipping costs) and receive a FREE one-hour consultation with the President of the I.A.R.T., a $100 value (long distance charges apply outside continental North America).

NOTE: No refunds on CD or DVD purchases for reasons of copying and duplication.

ATT: GERMANY - We cannot accept German money orders. VISA, Mastercard, or Western Union only. German orders DO NOT include insurance (Canadian post offices no longer offer insurance on packages to Germany). Consequently, packages sent out at your own risk. Purolator services are available. Contact us for a quote (serious inquiries only).

NOTE: All orders will be pre-weighed and shipping charges will reflect our charges with UPS and the post office. If you prefer receiving the shipping amount in advance, or if we regard the shipping rather expensive, contact will be made prior to charging your credit card.

UPS, Registered Mail and Express Post: All packages going to the USA will be shipped through UPS unless we receive a P.O. Box number... those packages will ship Express Post. (cost of either is approximately the same). Airmail and surface mail is no longer available in USA. Shipping costs can be confirmed by visiting www.UPS.ca. For all other countries, please note that any package weighing under 2 kg cannot be insured (it is considered a "small packet"). Consequently, in order to guarantee its arrival, we must forward packages via registered mail. This results in a $9 Canadian (approx. $6 US) charge. Packages over 2kg overseas must be mailed Express Post if delivery is to be guaranteed and the package traceable. We can send it regular airmail upon your request, but we are not responsible for theft or damage.We cannot obtain insurance for some countries, such as Germany and countries of South America. To guarantee delivery, a courier service must be used, which can be rather costly (larger orders will make the expense appropriate and worth while). E-mail us for rates, or visit www.Canadapost.ca for the shipping rates that we must follow.

Western Union: We now accept money transfers from Western Union. Find a location nearest you and provide them the following details: Send to Brian Johnston (phone 705-566-7276), New Sudbury area, Ontario, CANADA. Once you wire the funds Western Union will provide you a code or number which must be e-mailed to us so we can retrieve the funds. Once retrieved, we will ship your package immediately. Don't forget to contact us regarding reduced shipping rates on large orders.

The Works CD Collection includes shipping anywhere in the world. All other CDs will ship relative to mailing costs. Registered mailing expenses will be added, but only if requested. CDs are not returnable due to the easy ability to download the data onto a computer.

If placing a large order, e-mail for discount rates.

Expect 1-6 weeks delivery depending on destination. Express Post into the USA and Canada is a 5-day service. We do not return phone calls to provide total cost (e-mail us) or the location of shipments. Unfortunately, you must wait a full 10 weeks after placing an order before reporting a potentially lost item since we must wait that long to put in a claim with the post office (and parcels sometimes show up unexpectantly before that time). Lost items rarely occur if shipped Express Post.

VISA and MC orders call (705) 566-7276 or order from our on-line secure server (click on any item below for order form link). You can also mail a check or money order to I.A.R.T. 5 Abigail Court, Sudbury, Ontario, CANADA P3A 6C1.

Personal checks held for 15 business days before shipping items.

NOTE: Books returnable within 30 days of receipt and only if in new condition (subject to 25% restocking fee and any custom and duty charges accepted at our end for returned merchandise [always indicate "Return to Sender" on the package]; shipping costs are not reimbursed). We provide credit only; we do NOT provide money back returns when purchasing our books because of the quality of information and trade secrets contained in our materials. After all, a person could read and utilize our methodologies and then ask for a return, which is similar to eating an entire meal in a restaurant and then not wanting to pay. We can provide credit within 30 days toward the returned books, if you decide to return said books to purchase different learning resources that may be more suitable to your needs.